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| COMMUNICATION
TIPS FOR MANAGERS |
Effective
communication is the key to become a successful manager.
Most managers and employees are still learning how to
develop effective communication so that they can get
their point across to their target audience. According
to studies, the average manager spends at least 80%
of his or her time communicating. According to statistics,
that time is spent as follows: 10% writing, 15% reading,
25% listening, and 30% speaking. Here are some helpful
tips for a manger to become a successful communicator.
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Be Crystal Clear Make your message clear to your audience:
It should be customized to your audience. Addressing
top management is different than addressing a specific
department or all employees. You can send a message
to the IT department full of technical jargon, but
this message will not be understood if you send it
to marketing. Your message should be simple and should
become simpler as the audience becomes more diverse.
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How You Say It Counts The
language used to transfer your views and ideas to
your audience must be simple and understandable. Word
choice, sentence structure and organization of the
information must flow and make sense to your intended
audience. Ideas should flow in some sequential order.
Discuss the simpler issues first which will lead to
your intended message.
- Actions
Speak Louder Than
Words The message you are trying to communicate should
be in line with what is actually happening at the
workplace. The common complaint by employees is that
management does not really understand how things are
done "in the field". This shows that some messages
do not really get through. First follow the message
yourself and let others follow your example.
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Significance of Your Message
Always makes it clear
to the audience why a particular message is important
to the organization and its people. Provide background
information, which contributes, to a great extent,
to the importance of a message. The more you explain,
the more likely it will be effective. Not only will
the message be important but employees will believe
it is important.
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Avoid mistakes Making
too many mistakes in messages will invite too many
questions from your audience. Take care of mistakes.
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Be transparent Achieving
transparency in the workplace and throughout your
communication with your employees is key to a healthy
corporate culture. Always try to be honest and direct
with your employees. Work on making them part of the
decision-making process to eliminate a grapevine environment,
where information spreads between employees through
rumors and gossip and, in most cases, lacks truth.
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Channels Different
audiences should be addressed through the most appropriate
channel for that specific audience. Single communication
channels usually have a low success rate. Reinforce
messages through various channels such as written
(emails, memos, newsletters), and verbal communication
(staff meetings, seminars). Find out which communication
channel works best with each group.
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Communicate continuously
Communication must
be continuous. Messages require repetition to penetrate
the minds of employees who are busy with their own
priorities. Continuous communication creates a closer
work environment between and among employees at all
levels.
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